Frequently Asked Questions
Put your mind at ease
When considering home care for you or your loved one, it is only natural to have questions regarding the kind of care you or your loved one will receive.
How quickly can services begin?
Usually services can begin within a 48-hour period and often the same day.
Are you bonded, and insured?
Yes, all our employees are covered under our insurance of Liability and Workman’s Compensation.
Do you accept insurance?
1) If you have Long-Term Care insurance you may be eligible for reimbursement of services we provide.
2) If you are a Veteran or a spouse of a Veteran you may be eligible for our services through the VA. We would bill them directly for the number of hours you are eligible for. Feel free to contact us and we can guide you through this process.
3) We also work with the waiver program and Elder services which both can help aid in the cost of our home care services.
Is there a minimum number of hours for service?
Yes, we have a 1 hour minimum. Please keep in mind that our services can go beyond personal care.
What are your rates?
Our rates vary depending on what your needs are. Please contact us for a Free Assessment.
Do you provide Live-In services?
Yes, We provide Live-In services and we also provide 24-hour care shift work. We always keep the number of caregivers you meet to a minimum.
Do I have to provide transportation for the caregiver?
All of our caregivers have their own transportation. If you need them to transport you somewhere ( shopping, appointments, etc. ) you are required to reimburse for a portion of their mileage.
Do you have an inclement weather policy?
This usually is no problem at all. We do our very best to arrive or find coverage for scheduled services. We do ask that there is ample parking and a clear path for walking into the home.
What if I need to cancel a shift?
With the exception of emergencies and hospitalizations, we do require a 24-hour cancellation notice for a shift. If services are no longer needed, we ask that you provide us with a written 2-week notice.
What kind of background checks do you do on your caregivers?
All of our employees go through extensive CORI, background, motor vehicle, and reference checks.
What is respite care?
Respite care is short-term care that helps the family take a break from the daily routine and stress.
How many caregivers will the client have to meet?
We do our best to keep the amount of caregivers to a minimum. Although it depends on the amount of hours needed, usually a client will have to meet at least two people. It is nice to have a back-up familiar with the routine.
Do you provide care on holidays?
Our services are available 24 / 7.
Have additional questions?
We believe in answering all your questions.
We want you to be more at ease with our assisted living and home care services. If you have questions we have overlooked, contact us by clicking the button below.
Personal Home Care
Trust our certified nursing assistants and home health aids to provide you with the specialized personal care you require. You’ll be provided with companionship, shopping and errand assistance, light housekeeping, meal preparation, personal care (bathing and dressing), transportation, and medication reminders.
Dedicated to providing you with the individualized attention you require and deserve, our staff will truly treat you like loving family members. Have us transport you to and from appointments and various errands, social outings, assist with personal care, and help you with any physical activities and exercises.